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You are entitled to return items within 14 days from the date of which you have received the item. For the return to be accepted the returned item must be in the same condition as when you received it, unused and with all tags still attached.

Please contact the customer service at customer.service@saki.se for returns and complaints by using the attached return forms. For credit card payments, the money will be refunded to your credit card. For invoice payments, you are required to adjust the amount for the return yourself on the invoice sent to you by email.

In case we have sent you an incorrect or defective item, we will of course be liable of return shipping fees.

We adjust the return amount as soon as we have received the returned item. NOTE! That we will not send you a new invoice for a returned item. Use the original invoice for payment. Refund and adjustments of returns will be made within 30 days of when the return has been registered.

SAKI does not apply exchange orders, new items are ordered at https://www.ahlens.se/varumarken/Saki.

The return right does not apply for gift card payments. Complaints of potential faults can of course be made.

Please note that items cannot be returned to stores that sell SAKI products.


If you receive defective product, please notify SAKI immediately of any material or production faults of the delivered item. This also implies to transport damages. SAKI follows the rules of consumer law.